Privacy Policy

Lisa Sigley - Harcourts Hamilton ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and our professional obligations under the Real Estate Agents Act 2008 (REAA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, visit our website, attend our open homes, or engage our real estate services.

1. Information We Collect

We collect personal information to effectively provide real estate services and comply with our legal obligations. This information may include:

  • Contact Details: Your name, residential address, email address, and telephone numbers.

  • Identification Verification: Government-issued identification (e.g., passport or driver’s licence) and proof of address required to satisfy our obligations under the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act 2009.

  • Property & Transaction Details: Information regarding properties you own, wish to buy, sell, or lease, including financial capabilities, property titles, and listing details.

  • Open Home Registries: Your name, contact number, and signature when you attend an open home, collected for health, safety, and security purposes, and to report to our vendors.

  • Digital Data: Your IP address, browser type, and website usage data collected via cookies when you browse our website.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Inquire about a property or service via our website, email, phone, or in person.

  • Register for or attend an open home or property viewing.

  • List a property for sale or lease with us, or enter into an agency agreement.

  • Submit an offer or enter into a Sale and Purchase Agreement.

Where direct collection is impractical, we may also collect information from publicly available sources (such as the Land Online register or local councils) or authorized third parties (such as your legal or financial advisors).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with our real estate marketing, sales, leasing, and advisory services.

  • To market properties, handle inquiries, and facilitate property transactions.

  • To fulfill our statutory reporting obligations to vendors regarding interest in their property.

  • To comply with all relevant New Zealand legislation, including the Real Estate Agents Act 2008 and AML/CFT Act 2009 compliance.

  • To communicate with you regarding market updates, newsletters, or promotional material (you can opt out of marketing communications at any time).

4. Who We Share Your Information With

We do not sell your personal information. However, to deliver our services and meet legal rules, we may share your data with:

  • Vendors: If you are a prospective buyer attending an open home or making an offer, your feedback and name may be shared with the property vendor.

  • Professionals & Advisors: Your lawyers, conveyancers, financiers, or building inspectors as required to facilitate a transaction.

  • Regulatory & Professional Bodies: The Real Estate Authority (REA), the Real Estate Institute of New Zealand (REINZ), vetting agencies, or law enforcement bodies when required by law or professional standards.

  • Service Providers: Trusted third-party IT, database, and marketing providers who assist us in running our business, under strict confidentiality terms.

5. Storage and Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, misuse, or modification.

Your information may be stored in secure physical files or on digital cloud-based databases. In accordance with Section 127 of the Real Estate Agents Act 2008, we are required to securely retain certain transactional and agency records for a minimum period of 7 years.

6. Your Rights: Access and Correction

Under the Privacy Act 2020, you have the right to request access to any personal information we hold about you, and to ask us to correct it if you believe it is incorrect.

If you would like to request access or correction, please contact Lisa Sigley using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy-related complaint, please contact us at:

  • Privacy Contact: Lisa Sigley

  • Agency Office: Harcourts Hamilton

  • Email Address: lisa.sigley@harcourts.co.nz

  • Phone Number: 021 722 281

  • Physical Address: 85 Rostrevor Street, Hamilton Central, Hamilton 3204

This privacy policy was last updated on November 2026.